Quality Policy

QUALITY POLICY AT ULTRAGEN

At Ultragen, we are committed to placing client satisfaction at the heart of our priorities.

We aim to build client loyalty by creating trust and constant satisfaction with regard to quality, competitive prices, and respect of deadlines at all stages of the project.

This implies:

This Quality Policy is a formal commitment by Ultragen to our clients to reinforce our reputation for excellence and to continuously improve our competitive position.

DESCRIPTION OF THE QUALITY MANAGEMENT PROGRAM

ULTRAGEN's Quality Management Program complies with the requirements of the ISO 9001: 2008 standard. This program has undergone multiple external audits which have confirmed its compliance with ISO 9001: 2008 standards. This program has been improved over the years and has and has proven to be very efficient in all ULTRAGEN projects.

ULTRAGEN's quality management program is based on the following principles:

• Documentation of the customer's requirements to ensure that they are known and understood by both parties;
• Planning and monitoring of fees to ensure proper allocation of resources and early identification of any overruns or delays in relation to the initial planning. Fee tracking is achieved through reports produced by the administration;
• Identification of design criteria such as functional and performance requirements as well as regulatory and legal requirements. These criteria are usually documented in the design notes, technical sheets or in equipment lists. These criteria are validated by the client whenever possible;
• Use of professional services by subcontractors who qualify based on their expertise and previous experience;
• Approval by the client of any changes to the contractual agreement;
• Conducting kick-off meetings to inform the project team of the expected progress, the fee budget, project schedule, form and frequency of design reviews;
• Implementing a comprehensive process to verify all project deliverables;
• Evaluation of activities aiming for a continuous improvement cycle.